One number, and you know it before you commit to it.
We would rather tell you how this works than make you sit through a discovery call to find out. Here is the commercial shape, and what you get for it.
Priced per patient in scope.
Not per seat, and not per message. Charging per message would give us an incentive to contact your patients more often, which is exactly the wrong incentive for a tool whose job is to take pointless contact out of your service.
Pricing per patient means the figure is predictable, budgets the way a service already thinks, and does not move because you had a busy quarter. In primary care that is the registered list. In secondary care it is the patient population of the service in scope, agreed with you before anything is quoted.
- Priced per patient. One number, set against a population you already know.
- Usage is not metered. No per-message or per-minute charge, so nobody is incentivised to over-contact your patients.
- One-off implementation fee to connect to your systems, scoped from patient numbers and how complex your pathways are. Quoted before you commit, never open-ended.
- Pilot terms are scoped separately, sized to the service and agreed before anything starts.
- Start with one product, add others later. Most services begin with Confirm & Backfill or Front Door. Adding a second changes the fee, not the platform underneath it.
- The term is agreed with you. Some services want the certainty of a multi-year arrangement, others want to start shorter. Both work, and you know the figure and the period before you commit to either.
A number quoted without your patient population, your specialty and your integration position would be a guess, and you would rightly discount it.
Tell us the size of the population in scope and we will give you a range on the first call, before any commitment, and whether or not you go further with us.
What you get, and what we commit to.
What is included as standard, during a pilot and in service. If your service needs cover beyond this, tell us what it is and we will scope it with you.
| During a pilot | In service | |
|---|---|---|
| Named contact | One of the founders, directly | A named contact who knows your deployment |
| Support hours | UK business hours, Monday to Friday | UK business hours as standard. Extended, out-of-hours and 24/7 cover are available at a higher service level |
| Response to a service-affecting issue | Same working day | Same working day as standard, faster under an agreed service level |
| Response to a general question | One working day | Two working days |
| Emergency stop | Your team can pause any campaign or the whole platform from the console at any time, without contacting us. That is the control that actually matters out of hours. | |
| Reporting | Weekly, against the agreed metrics | Monthly, plus a live view in the console |
| Configuration changes | Made with you during the weekly review | Included; clinical rules change, and we expect it |
This is what is included as standard. Service levels are scoped and priced with you, so if your service needs extended hours, out-of-hours cover or tighter response targets, say so and we will quote for it rather than tell you it is not available.
The paperwork, and roughly how long it takes.
Implementation is quoted, not open-ended
Connecting to your systems is a one-off fee, scoped from the patient numbers and the complexity of the pathways in scope. You see the figure before you commit to it, and it does not change unless you change the scope.
A pilot needs almost none of it
A pilot is small enough that it usually needs a data processing agreement and a data protection impact assessment rather than a full procurement process. That is the main reason services can start in days rather than quarters.
Routes to contract
The route depends on your organisation. Many NHS bodies can direct-award below their own thresholds, which covers a first deployment in most services. Others prefer a framework, a local waiver, or to add us to an existing supplier arrangement.
Tell us which route yours uses and we will give you a straight answer on whether we can take it today, along with the documentation your procurement team needs to evaluate it.
Going into service
We complete DTAC with you, work through your local security and information governance assurance, and provide company details, insurance and references on request. Clinical risk management, data security assurance and the standards that apply to your organisation are worked through together at this stage rather than asserted on a website.
Term and renewal
The length of the term is set with you and can be aligned to your financial year or your wider contracting cycle. Whatever it is, we will tell you what has changed and what it costs in good time before it comes round, so a renewal is a decision rather than a surprise.
Ask us what it would cost.
Tell us the service and roughly how many appointments or calls a week are in scope. You will get a range on the first call, with no obligation and no procurement process to start it.