Prove it on your own missed appointments, before you spend anything.
We run free pilots with a small number of selected services. Eight weeks, four metrics agreed in advance, and a written report built from your data — whatever it says.
Apply for a pilotFree for selected services, and genuinely time-boxed.
A pilot that never ends is not a pilot. Ours has a start, an end, and a decision point where either side can walk away without anything owed.
We do this because the fastest way to make the case for CliniCall is evidence from a real service, and the fastest way to find out where it does not work is to run it somewhere it might not.
- No licence fee during the pilot. No cost to the service for the pilot period.
- No long-term commitment. No auto-renewal, no notice period, no lock-in at the end.
- Set up in days. Not an IT project. A pilot can run before a direct integration exists.
- Your data, your report. You keep the findings whether or not you continue.
Around 300 or more appointments a week in scope, a named operational sponsor who can make decisions, an information governance contact we can work with, and a way to get appointment data out and confirmations back in — even if that starts as a scheduled export.
GP practices, community services, outpatient departments and diagnostic services are all in scope. If you are unsure whether you qualify, ask us.
Front Door pilots are scoped separately, because they touch your telephony rather than your appointment book. If the 8am queue is the problem you actually want solved, say so and we will scope that instead — or as well.
Eight weeks, start to written findings.
Nothing here is a surprise. This is the same shape every time, and we tell you at each stage what we need and when.
Scoping call
Sixty minutes. Which of the four products is in scope, your specialty, appointment types, volumes, current missed-appointment rate, and the rules that govern what may and may not be moved. We agree the metrics we will report against, and set a baseline from your own history.
Governance and data
Data protection impact assessment, processor agreement, and the data flow — agreed with your IG team before a single patient is contacted. Patient-facing wording is signed off by your communications colleagues.
Configure and connect
Your clinical rules, calling windows, channels and escalation paths are configured. The data path in and the write-back path out are connected and tested against non-live data. For a Front Door pilot this is also where the inbound number is set up, with your existing line kept as the fallback throughout.
Safe-mode go-live
The first cohort goes live with every call requiring approval from your team. Staff listen to real conversations, adjust the rules, and decide when to widen it. Nothing runs unattended until you say so.
Run, widen, and measure
Automation widens at your pace across appointment types and cohorts. Weekly reporting against the agreed metrics, with a short review call each week and rule changes made between them.
Findings and decision
A written report against the agreed metrics, built from your own data, including what did not work. Then a straight conversation about whether to continue, extend to another service, or stop.
What the service receives
- The platform configured to your rules, at no cost for the pilot period.
- A baseline of your current position, measured before anything changes.
- Weekly reporting on confirmation rate, decline lead-time, backfill rate and time-to-refill — and, for a Front Door pilot, calls answered and time from call to appointment.
- Recorded evidence of what your patients actually said, to inform how you communicate generally.
- A written findings report you own and can put in front of a board.
- Direct access to the people who build it, not an account manager.
What we ask from you
- A named operational sponsor who can make decisions inside the service.
- An information governance contact to work through the DPIA with us.
- Appointment and waiting-list data for the cohort in scope, and a route for confirmations to return.
- Clinical input on the rules: what may be moved, what must not, and who takes priority.
- About an hour a week from the service during the pilot.
- Honesty in the review calls, including when something is not working.
Because the only evidence worth anything to your board is evidence from your own service. Eight weeks on your data settles it far better than a reference site in another specialty ever could.
You get the findings whatever they say, and you keep them. That is the point of agreeing the metrics before we start rather than choosing them afterwards.
Apply for a pilot.
Tell us the service, the specialty and roughly how many appointments a week are in scope. We will come back within a working day and tell you honestly whether it is a good fit.